We ship to all all European countries as well as United Kingdom and Switzerland.

Always free shipping to Switzerland and France for orders over CHF 150. And over CHF 250 to other countries. (Please note that the base price of all products on our website are in Swiss franc, so the value of products in your cart will be converted to Swiss franc)

During sale periods and promotions the delivery time may be longer than normal.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties, and Taxes

Brow Lash World is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Brow Lash World is not liable for any products damaged or lost during shipping. If you haven’t received your order or if your order arrived damaged, please contact info(at)browlashworld.com for use to start the claim process with the shipping carrier.

Please save all packaging materials and damaged goods for the claim process.

Incorrect Item

In the event where you received the wrong order, please reach out to us at info(at)browlashworld.com for us to make it right.